Safe auto insurance payment8/7/2023 ![]() Most people have positive experiences with the company, but some don’t. The company also has a 3.1-star rating out of 5.0 stars on Google. Safety auto insurance has an A+ rating with accreditation on the BBB, which shows it responds to complaints quickly. In 2021, the provider received four complaints for car insurance service overall, while other companies received many times that number. ![]() Safety Insurance ComplaintsĪccording to the National Association of Insurance Commissioners (NAIC), Safety Insurance has very few complaints for its size. Our review team reached out to Safety Insurance for a comment on these reviews but did not receive a response. The most common complaint is a lack of communication, though some customers mention rates increasing over time as well. Negative reviews claim that some representatives don’t have good communication skills or are hard to reach during the auto claims process. Others mention that Saferty’s VIP claims service works well and agents handle everything from start to finish.īut not all policyholders have great experiences. Some reviewers say Safety Insurance agents make them feel cared for and understood. Positive Safety Insurance reviews praise the company for its customer service. Safety Insurance provides a mobile app for customers to use, but the company doesn’t offer online quotes - you have to contact an agent to learn about your options. The company was founded in 1979 and is based in Boston. ![]() Safety Insurance provides auto, business and home insurance through independent agents in Maine, Massachusetts and New Hampshire.
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